Frequently Asked Questions (Massage FAQs)

When should I book my postnatal massage session?

You can make the booking  as early as 3 months into your pregnancy. There are limited slots and is based on first come first serve basis. We advice you to make the booking at least 1 month before your EDD as our slotsnormally gets full by then.

What is the booking method procedure?

There is a booking deposit of $100. This is not an additional charge and will be deducted off your final bill.

What if I don’t make a booking? Can I still reserve a slot?

There is no extra charge for the booking deposit. The booking deposit is to create a fair system so you can have priority to start. If you do not want to make the booking deposit, you will automatically be put on the WAITING LIST. Whenever we have a last minute opening, we will then be able to serve you. You can click here to leave your information.

What are the different modes of payment?

The different mode of payments includes cheque, ATM transfer, iBanking, online credit card or PayPal. Note that there is a fee of 3.9% + $0.50 incurred through online payment charged to PayPal for the balance booking.

When is the balance payment due?

Postnatal Massage: 3rd session.

All others: 1st Session

What if I deliver earlier or later than my EDD, or I have a sudden C-Section?

We understand that your actual delivery date is unpredictable with possibility of last minute C- Section or postnatal complications. To ensure that your slot is secured and we are not overbooked, you are advised to make a booking deposit. This means regardless when you deliver, we will always have a massage therapist on standby for you.

When is the earliest I can to start my postnatal massage?

Our protocol is based on Doctor’s recommendation and we do not start the sessions earlier than these minimum days under all circumstances. In all cases, you are required to ask for your doctor’s approval to start your massage sessions.

For normal delivery: 5-7 days
C- Section: 3-4 weeks.

I’ve made my booking. What do I do after I give birth?

Once you complete the booking, you will receive an email with the detailed instructions. You are required to read the Confirmation Letter with the preparation notes to prepare yourself for your sessions.

What do I need to prepare for home sessions?

You are required to:

  • provide a discreet/ private area in your home as you will need to be undressed for the massage sessions.
  • provide your own set of beddings such as a floor mattress. The last alternative is for the massage to be done on your mattress.
  • 2 large towels as a cover sheet and blanket

Can I request to have Mummy’s Massage to provide the surface beddings?

Yes. We can provide the portable massage bed upon request. There is a fee of $10/ day.

Does the massage have to be in consecutive days?

For best effective results for postnatal massage, slimming massage and Post-Miscarriage Care (2nd & 3rd Trimester), the sessions are advised to be done on consecutive days. Nevertheless, all sessions needs to be completed within 2 weeks (or 3 weeks for Ultimate Royal Program).

What is the procedure of each session?

  1. 1 Hour Full Body Massage
    • Postnatal Massage: Including Breast Massage + Uterus Massage
    • Slimming Massage: *Inclues G5 Machine
    • Post-Miscarriage Massage: Includes Uterus Massage
    • Womb-Care Massage: Includes Uterus Massage
  2. *Additional Therapy
    • Full Body Heat Therapy
    • Breast Heat Therapy
    • Uterus Heat Therapy
    • Slimming Treatments
  3. *Application of Jamu/ Slimming Oil/ Cellulite Cream
  4. *Putting on the Disposable Cotton Layer
  5. *Customising of Slimming Wraps

*Only if applicable to your package.

How long should I keep the slimming wraps on?

Your massage therapist will advice you based on your condition how many hours is best to leave your slimming wraps on for best effective results. The minimum recommended number of hours is 6-8 hours each day for the whole treatment course. Note that you are also recommended to maintain a holistic approach in order to achieve effective result. Failing to do so may affect the results.

Can I cancel or shorten my package after booking?

We have a non refundable policy for the deposit. This is because, once you have make a booking, we will have to reject other customers requesting on those specific days.

For whatever reason that you shorten your package, you may need to pay a pro-rated ala carte fees on the services you have completed as follows: Any Massage + Slimming Wraps ($98), Heat Therapy ($48), Slimming Thermotherapy ($48) and complimentary set ($48).

Can I upgrade packages?

Mostly yes. Please inform us as early as possible, otherwise your therapist may be assigned to the next package after yours. You are required to pay the difference in amount.

I’m not sure which package is most suitable for me

To find out which package is most suitable for you, please click this link:
http://www.mummysmassage.com/wp-content/uploads/2017/10/MM-Which-Program-Do-I-Choose.jpg

It’s been months since I gave birth, is it too late to go for a Post- natal Massage?

  • Delivery less than 6 months ago: Optimally, it is best to commence soon after delivery, within the first 3 months. Up till 6 months after delivery, hormones (estrogen, progesterone) are still secreted which helps to loosen abdominal muscles, pelvic structure and supporting ligaments and joints. Postnatal Massage will be as effective in recovery process and rejuvenating the body, although the slimming effect may not be as drastic
  • Delivery more than 6 month ago: If you have given birth more than 6 months, you may consider signing up for our Slimming Massage package. Please indicate that you have date of delivery so we can include the Postnatal Abdomen Massage technique and infuse it in your Slimming Massage Package. Check out the link here: http://mummysmassage.com/slimming-massage

Does post natal massage affect breastfeeding?

On the contrary, massage is a great way to stimulate and assist in lactation. Especially if the breast is engorged, enlarged or sore and painful due to factors like blockage or over production of milk, massage will soften the tissue and stimulate the mammary glands.

What is pre-assessment evaluation?

On your first day of massage session, your massage therapist will conduct a pre-assessment evaluation and explain the whole procedure as well as what to expect, the side effects and postnatal care such as the use of Jamu or Aromatherapy – Slimming Oil & Cellulite Cream.

What is the complimentary gift set and bonus?

You are eligible to receive complimentary gift set (include the massage oil, jamu, slimming oil, cellulite cream and slimming wraps) worth $48 with relevant package sign up (Postnatal Massage, Post-Miscarriage Massage (2nd & 3rd Trimester) only and Slimming Massage.

Mummy’s Bonus and Baby Bonus items are subjected to availability and Mummy’s Massage have the rights to change, amend, substitute these items without any notice.

Do you have a trial session?

A trial session can be granted depending on our availability. We may provide you the trial session when you call in for the request only if we have adhoc availability. You are not allowed to make a booking for the trial session. The trial session cost $98.

If you wish do not wish to proceed with the full program, you need to inform us inform the massage therapist at the end of that trial session before putting on the slimming wraps, otherwise a fee for the complimentary set will be charged ($48).

Client need to notify the Company (Mummy’s Massage) immediately after that trial session that you do not wish to proceed and we will issue you the invoice.

Other queries & feedback

Should you have any queries, feedback or issues that arises regarding your massage sessions, please inform us immediately after the massage session to have it resolved by the next session.

Who are our massage therapist?

Our massage therapist are all local Malay ladies from Singapore who has been practicing Traditional Malay and/or Jamu Massage for at least 10-30 years. They are all English speaking and certified in conducting massage. They undergo training with Mummy’s Massage every year.

Can I choose my massage therapist?

We can input a request for your preferred therapist. We work as a team of therapist to accommodate for unpredictable scheduling from all our clients and we cannot promise that you will be assigned your choice of therapist.

For request of change of massage therapist, you will need to give a request in writing stating the reasons for the change, and only if valid, we may take up to 1-2 weeks before reassigning a new one to you based on our availability.

Are we a registered company?

Yes. Our company business registrations is: 53207757A

How long is the Gift Voucher or Cash Voucher valid for?

The vouchers are valid for one year from the date of purchase. It is valid only to the intended name/email/ current EDD(if applicable). Booking has to be made at least 7 days in advance to redeem the voucher.

When can I do the post-miscarriage /abortion treatment care?

For first trimester, you have to wait for a minimum of 1 week after your procedure and if you are no longer bleeding heavily. For 2nd trimester and third trimester onwards, we follow the same postnatal massage protocol of 5-7 days after vaginal delivery and 3-4 weeks for any other invasive procedure. You are required to get your doctor’s approval to start any massage sessions.