Frequently Asked Questions

General Questions

What is the booking method procedure?

There is a booking deposit of $150. This is not an additional charge and will be deducted off your final bill.

What are the different modes of payment?

The different mode of payments includes cheque, ATM transfer, iBanking, online credit card or PayPal. Note that there is a fee of 3.9% + $0.50 incurred through online payment charged to PayPal for the balance booking.

When is the balance payment due?

Postnatal Massage: 3rd session.

All others: 1st Session

Can I request to have Mummy’s Massage to provide the surface beddings for home sessions?

Yes. We can provide the portable massage bed upon request for home sessions. There is a fee of $12/ day.

What is the procedure of each massage session?

  1. 1 Hour Full Body Massage
    • Postnatal Massage: Including Breast Massage + Uterus Massage
    • Slimming Massage
    • Post-Miscarriage Massage: Includes Uterus Massage
    • Womb-Care Massage: Includes Uterus Massage
  2. *Additional Therapy
    • Full Body Heat Therapy
    • Breast Heat Therapy
    • Uterus Heat Therapy
    • Slimming Treatments
  3. *Application of Jamu/ Slimming Oil/ Cellulite Cream
  4. *Putting on the Disposable Cotton Layer
  5. *Customising of Slimming Wraps Bengkung Belly Binding

*Only if applicable to your package.

Can I cancel or shorten my package after booking?

We have a non refundable policy for the deposit for all packages.

For whatever reason that you shorten your package, you may need to pay a pro-rated ala carte fees on the services you have completed as follows: Any Massage + Slimming Wraps ($98), Heat Therapy ($48), Slimming Thermotherapy ($48) and complimentary set ($68).

No refund/ cancellation or shortening of package is permitted for prenatal package. Any unused session from prenatal massage package can be added on to your postnatal package or converted to miscarriage package. If you do not sign up for our postnatal package, it will be converted to a regular full body massage.

Can I upgrade packages?

Mostly yes. Please inform us as early as possible, otherwise your therapist may be assigned to the next package after yours. You are required to pay the difference in amount.

What is pre-assessment evaluation?

On your first day of massage session, your massage therapist will conduct a pre-assessment evaluation and explain the whole procedure as well as what to expect, the side effects and postnatal care such as the use of Jamu or Aromatherapy – Slimming Oil & Cellulite Cream.

Do you have a trial session?

A trial session can be granted depending on our availability. We may provide you the trial session when you call in for the request only if we have adhoc availability. You are not allowed to make a booking for the trial session. The trial session cost $98.

For Postnatal Massage, Slimming Massage and Post-Miscarriage Massage, if you wish do not wish to proceed with the full program, you need to inform us inform the massage therapist at the end of that trial session before putting on the slimming wraps, otherwise a fee for the complimentary set will be charged ($48).

Client need to notify the Company (Mummy’s Massage) immediately after that trial session that you do not wish to proceed and we will issue you the invoice.

Other queries & feedback

Should you have any queries, feedback or issues that arises regarding your massage sessions, please inform us immediately after the massage session to have it resolved by the next session.

Who are our massage therapist?

Our massage therapist are all local Malay ladies from Singapore who has been practicing Traditional Malay and/or Jamu Massage for at least 10-30 years. They are all English speaking and certified in conducting massage. They undergo training with Mummy’s Massage every year.

Can I choose my massage therapist?

We can input a request for your preferred therapist. We work as a team of therapist to accommodate for unpredictable scheduling from all our clients and we cannot promise that you will be assigned your choice of therapist.

For request of change of massage therapist, you will need to give a request in writing stating the reasons for the change, and only if valid, we may take up to 1-2 weeks before reassigning a new one to you based on our availability.

Are we a registered company?

Yes. Our company business registrations is: 53207757A

How long is the Gift Voucher or Cash Voucher valid for?

The vouchers are valid for one year from the date of purchase. It is valid only to the intended name/email/ current EDD(if applicable). Booking has to be made at least 7 days in advance to redeem the voucher.

Postnatal Massage

When should I book my postnatal massage session?

You can make the booking  as early as 3 months into your pregnancy. There are limited slots and is based on first come first serve basis. We advice you to make the booking at least 1 month before your EDD as our slotsnormally gets full by then.

What if I don’t make a booking? Can I still reserve a postnatal massage slot?

There is no extra charge for the booking deposit. The booking deposit is to create a fair system so you can have priority to start. If you do not want to make the booking deposit, you will automatically be put on the WAITING LIST. Whenever we have a last minute opening, we will then be able to serve you. You can click here to leave your information.

What if I deliver earlier or later than my EDD, or I have a sudden C-Section?

We understand that your actual delivery date is unpredictable with possibility of last minute C- Section or postnatal complications. To ensure that your slot is secured and we are not overbooked, you are advised to make a booking deposit. This means regardless when you deliver, we will always have a massage therapist on standby for you.

When is the earliest I can to start my postnatal massage?

Our protocol is based on Doctor’s recommendation and we do not start the sessions earlier than these minimum days under all circumstances. In all cases, you are required to ask for your doctor’s approval to start your massage sessions.

For normal delivery: 5-7 days
C- Section: 3-4 weeks.

I’ve made my booking. What do I do after I give birth?

Once you complete the booking, you will receive an email with the detailed instructions. You are required to read the Confirmation Letter with the preparation notes to prepare yourself for your sessions.

What do I need to prepare for home sessions?

You are required to:

  • provide a discreet/ private area in your home as you will need to be undressed for the massage sessions.
  • provide your own set of beddings such as a floor mattress or your bed (you can have the option of renting our massage bed)
  • 2 large towels as a cover sheet and blanket

Can I request to have Mummy’s Massage to provide the surface beddings?

Yes. We can provide the portable massage bed upon request. There is a fee of $10/ day.

Does the massage have to be in consecutive days?

For best effective results for postnatal massage, slimming massage and Post-Miscarriage Care (2nd & 3rd Trimester), the sessions are advised to be done on consecutive days. Nevertheless, all sessions needs to be completed within 2 weeks for all the packages mentioned above (3 weeks for Ultimate Royal Program)

How long should I keep the slimming wraps on?

Your massage therapist will advice you based on your condition how many hours is best to leave your slimming wraps on for best effective results. The minimum recommended number of hours is 6-8 hours each day for the whole treatment course. Note that you are also recommended to maintain a holistic approach in order to achieve effective result. Failing to do so may affect the results.

I’m not sure which postnatal package is most suitable for me. How do I choose?

To find out which package is most suitable for you, please click this link:
Which-Program-Do-I-Choose

It’s been months since I gave birth, is it too late to go for a Post- natal Massage?

  • Delivery less than 6 months ago: Optimally, it is best to commence soon after delivery, within the first 3 months. Up till 6 months after delivery, hormones (estrogen, progesterone) are still secreted which helps to loosen abdominal muscles, pelvic structure and supporting ligaments and joints. Postnatal Massage will be as effective in recovery process and rejuvenating the body, although the slimming effect may not be as drastic
  • Delivery more than 6 month ago: If you have given birth more than 6 months, you may consider signing up for our Slimming Massage package. Please indicate that you have date of delivery so we can include the Postnatal Abdomen Massage technique and infuse it in your Slimming Massage Package. Check out the link here: http://mummysmassage.com/slimming-massage

Does post natal massage affect breastfeeding?

On the contrary, massage is a great way to stimulate and assist in lactation. Especially if the breast is engorged, enlarged or sore and painful due to factors like blockage or over production of milk, massage will soften the tissue and stimulate the mammary glands.

When Can I Do The Post - Miscarriage / Abortion Treatment Care?

On the contrary, massage is a great way to stimulate and assist in lactation. Especially if the breast is engorged, enlarged or sore and painful due to factors like blockage or over production of milk, massage will soften the tissue and stimulate the mammary glands.

Prenatal Massage

At which stage of my pregnancy can I do prenatal massage?

Prenatal massage can be done once you enter 2nd trimester (16 weeks) onwards towards the end of your pregnancy.

I am in my first trimester, can I do prenatal massage?

No. We do not preform prenatal massage during your first trimester.

Which parts of my body will be massaged?

The coverage of prenatal massage will be similar to a regular full body massage, except we do not massage your abdomen areas.

When is it not safe for me to do prenatal massage?

Performing massage during pregnancy is contraindicated for women experiencing any of the following symptoms below:

  • Bloody discharge
  • Continual abdominal painsS
  • Sudden gush or leakage of amniotic fluid
  • Sudden, rapid weight gain
  • Increased blood pressure
  • Severe back pain that does not subside with change in position
  • Visual disturbances
  • Severe nausea and/or vomiting (cannot keep anything down)
  • Severe headaches
  • Excessive hunger and thirst
  • Fever
  • Diarrhea
  • Excessive swelling in arms or legs
  • Decrease in fetal movement over a 24-hour period
  • Additional conditions – phlebitis, thrombosis, or suspected clotting conditions, any kidney, liver or spleen compromise or infection.

If you are not sure of your symptoms, you are required to consult your doctor before the massage session. Please note that we have the rights to refuse to perform the massage on you for your safety and your baby’s safety.

I have a normal pregnancy but I have some symptoms that I am not sure if it is safe for me to do prenatal massage. What should I do?

If you have a healthy and normal pregnancy according to your doctor or midwife, it is safe to perform prenatal massage if you wish to achieve any of these benefits below:

  • Relieves muscular tension, especially in the lower back, upper back, shoulders and neck
  • Tiredness or fatigue
  • Cramps of any bodily aches and discomforts
  • Reduces stress on weight-bearing joints
  • Enhances body awareness for better posture and less discomfort
  • Assists with body mechanics and movement during structural change
  • Preparing for birth process by relaxing muscles involved in labor and birth
  • Eases anxiety and stress during time of transition
  • Emotional support and nurturance

If you wish to have prenatal massage for any other reasons than the above, please consult your doctor first to check if it is safe for you to have prenatal massage.

I have a high risk pregnancy, is it safe for me to have prenatal massage?

If you have a complicated pregnancy or a high risk pregnancy, you will be required to have a doctor’s release form before we will perform prenatal massage on you.

You will need to sign a consent form before each session to acknowledge that you have given as accurate information, aware of the risk and benefits of massage and decide to have prenatal massage at your own risk.

I have a complicated pregnancy but I am not sure if I fall under high risk pregnancy.

High risk pregnancy includes, but not limited to the list below:

  • Early labor, miscarriage threat, placental or cervical dysfunction
  • Gestational Edema Proteinuria Hypertension (GEPH)
  • Preeclampsia
  • Gestational Diabetes
  • Pre-existing cardiac, renal, connective tissue or liver disorders/diseases
  • Fetal genetic disorders
  • Complications in previous pregnancies
  • Three or more miscarriages

Any other conditions that is not listed above but as long as you have been informed by your doctor or midwife that you have high risk pregnancy please consult your doctor to obtain a release form before we will be allowed to do any prenatal massage for you. This is for both you and your baby’s safety.

What can I expect during each session?

The duration of the prenatal massage session is for 60mins per session. You are advised to come 10 mins earlier to prepare for your session by going to the bathroom and changing.

Before every session you will discuss with our therapist your concerns and you will be asked to sign a consent form to inform us of your current health condition.

Both the baby’s and your safety is our upmost priority. If for any reason, we feel that it may not be safe for you to have the prenatal massage on that day, we will re-schedule the session, until the issue is resolved or after you have consulted your doctor.

What if I gave birth or miscarried before I complete my sessions?

Any unused session from prenatal massage package will be brought forward to your postnatal package or converted to miscarriage package. If you do not sign up for our postnatal package, it will be converted to a regular full body massage. Note that there are additional transportation fees for any home sessions, and may be subjected to the the Complementary Bag.

Can I shorten my packages?

No refund/ cancellation or shortening of package is permitted for prenatal package. Any unused session from prenatal massage package can be added on to your postnatal package or converted to miscarriage package. If you do not sign up for our postnatal package, it will be converted to a regular full body massage.

Cancellation of scheduled appointment

If you are not able to make a scheduled appointment, you have to cancel the appointment 24 hours in advance. If you miss a scheduled appointment without giving 24 notice,  it may be considered as 1 session.